SafetyCoach

Frequently Asked Questions from Students

Updated September 23, 2003

To assist you, we have listed the answers to the most frequently asked questions.

Categories of questions in this FAQ list

  1. Player/Plug-In Issues

  1. Registering with SafetyPerformance Coach

  1. Logging in to SafetyPerformance Coach

  1. Managing your SafetyPerformance Coach account

  1. General questions

  1. Browser basics

  1. e-Learning basics

  1. Taking learning content online

  1. SafetyPerformance Coach error messages

  1. SafetyPerformance Coach e-Store

  1. Contacting SafetyPerformance Coach

 

I. Top five frequently asked questions

 

 

II. Registering with SafetyPerformance Coach

 

 

III. Logging in to SafetyPerformance Coach

 

 

IV. Managing your SafetyPerformance Coach account

 

 

V. General questions

 

 

VI. Browser basics

 

 

VII. e-Learning basics

 

 

VIII. Taking learning content online

 

 

IX. SafetyPerformance Coach error messages

 

 

XII. SafetyPerformance Coach e-Store

 

 

XIII. Contacting SafetyPerformance Coach

 

 

What is the difference between registering with SafetyPerformance Coach and logging in to SafetyPerformance Coach?

You register with SafetyPerformance Coach only once. That's when you provide your e-mail address, which becomes your unique SafetyPerformance Coach login ID, and when you decide on a password, which protects your access to SafetyPerformance Coach.

Once you have registered, you never need to register again. However, each time you return to SafetyPerformance Coach you need to log in by clicking Login here and then typing your login ID (e.g. e-mail address) and password.

 

How do I register with SafetyPerformance Coach?

  1. Go to http://datainfoportal.com/corp/.
  2. Click New Student.
  3. Follow the onscreen instructions to register with SafetyPerformance Coach.

 

Registration asks me for my e-mail address. Do I have to give it? What if I don't have one?

You are required to provide your e-mail address to register with My SafetyPerformance Coach. If you don't have an e-mail address, or if you don't want to provide your personal e-mail address, we recommend that you sign up for a free e-mail address with one of the many free e-mail address providers on the Web.

 

I'm trying to register and keep receiving this error message: "The e-mail address you entered has already been taken, please try again..." What's wrong?

It's possible, but unlikely, that someone else has already registered using the same e-mail address as you. It is more likely that you have already registered, making this a duplicate registration attempt. Once you have registered successfully with SafetyPerformance Coach, you do not need to register again. You are now eligible to return to the SafetyPerformance Coach community anytime, simply by logging in with the e-mail address and password you provided during registration. To log in to SafetyPerformance Coach, go to http://datainfoportal.com/corp/ and click Login.

If you have lost your password, click the link to "Frequently Asked Questions" that's on the login page to find out what your options are for retrieving your password.

 

When I click a link, I receive this error message: "Your account connection is interrupted because it is currently used by someone else." What's wrong?

In order to maintain the security and progress information of your SafetyPerformance Coach account, no multiple logins are allowed. The system senses additional login attemp and shut down the current connection. You would need to login again.

 

I'm already a member of SafetyPerformance Coach and I'm trying to log in but keep receiving this error message: "The e-mail address you entered has already been taken, please try again..." What's wrong?

If you are already registered and are trying to log in, make sure that you click Login instead of Register here. You need to register to SafetyPerformance Coach only once. After that, you can return anytime and simply log in without re-registering.

If you have lost your password, click the link to "Frequently Asked Questions" that's on the login page to find out what your options are for retrieving your password.

 

I've forgotten my password. How do I log in?

On the login page is a link to "Forgot your ID or password?" Click that link to find out what your options are for retrieving your password.

 

What is the player/plug-in, and why do I need it?

Players/Plug-Ins are software programs that extend the capabilities of your browser in a specific way. The Player/Plug-In offered on this site allows you to play multimedia content known as streaming, without having to load a CD. This combination of audio, video, graphic animation, screen captures and text is woven together to play with no special hardware demands or constraints. The Player/Plug-In is updated regularly in order to provide you with increased capabilities. Updates will be posted throughout the web site.

 

How do I download the player/plug-in?

There are detailed instructions on how to download the player/plug-in on orientation. You can either use automatic or manual installation. Due to the variety of firewall setups and browser types, manual installation is an alternative to get around restrictions.

 

Progress Scoring and Operation Tips

  • Your Progress Score:
    You must listen to the entire lesson and it must take you to the Assessment page. The completion record is recorded at this point. If you fail to meet this requirement, it will result in a zero progress report. Your completed progress score is based on 50% if you complete listening to the lesson and 50% if you get 75% or higher on the assessment; however, if you do not listen to the lesson in its entirety – even though you take the test and pass that part – you will get a zero on the progress.
  • To Pause the Lesson:
    Right click on the screen and click the Play button to pause. To restart, re-click the play button.
  • Full Screen:
    Press F11 to enable/restore

 

When downloading the player/plug-in, I am getting a white screen with a red “X”. What should I do?

This red “X” is most likely caused by settings in your browser. Change your security setting to medium. Security can be found in your browser options under “Edit” in Netscape or “View” in Internet Explorer.

 

I got an application error during the course and I can't move forward. What do I do next?

In order to achieve the highest compatibility and quality, most of our courses are authored using Flash. About 98.0% of Web users (as of 12/2002) in the world can experience Flash content without having to download and install a player. Because the configurations of each individual computer and the connection speed from your computer to your ISP could vary, it's still possible that you may need to download the latest player from Macromedia site to ensure the quality of the contents. It's recommended that you do the followings to update your local environment.

  1. Go to Macromedia site to download the latest player.
  2. Flush your local Internet offline content (cache) to ensure previous incomplete contents are deleted from the system.
      If you're using Windows:
    • Click on 'Start' on the lower left hand corner of your screen, select 'Settings' and then select 'Control Panel'
    • Double click on 'Internet Options' and click on 'Delete Files...' in the 'Temporary Internet Files' section
    • Check the 'Delete all offline content' box and click 'OK'
  3. Try the course again.
If the above process doesn't fix the problem, please click on 'Contact Us' at the bottom of our web pages for technical support.

 

I am stuck in certain part of the course and can't move forward. What do I do next?

This may be due to the offline content cached by your browser. It's recommended that you flush your local cache and try the course again. If you're using CompuServe, it's also recommended you use Internet Explorer to start the course after the cache is flushed. CompuServe, with many embedded features, is running generally slower than Internet Explorer.
To start Internet Explorer,

  • Make sure you're connected to the Internet through your CompuServe account.
  • Click 'Start' button at the lower left hand corner on your screen.
  • Click on 'Programs' and select 'Internet Explorer.'
  • Enter the URL address and start your course again.

 

How do I pause a course?

If the course itself doesn't have option to pause, please proceed with the following steps.
  • Point your mouse cursor to the course.
  • Right click the mourse and select 'Play' on the popup menu.
  • Click on the 'Play' again will resume the course.

 

What are the hardware and software requirements for accessing My SafetyPerformance Coach training material?

In order to access SafetyPerformance Coach training material, you need a Netscape Navigator® browser version 4.7x, or a Microsoft® Internet Explorer browser version 4.01 with SP2 patch or newer. Also, you will need a 56 Kbps or faster connection to the Internet. In addition, the training material requires a 32-bit platform (Windows® 95/98/2000/NT 4.0 or Macintosh®).

 

Can I access training material from a computer other than my own?

Yes, you can access your training material from any Internet-connected computer (as long as that computer meets the SafetyPerformance Coach system requirements). Simply go to http://datainfoportal.com/corp/ and click Login.

 

Are there any security risks to purchasing training material online?

Purchasing over the Internet is safe and highly secure. Our store utilizes a browser security technology called Secure Sockets Layer (SSL). SSL is the industry standard and among the best software available today for secure online transactions. SSL encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

 

I have a question about billing, shipping, or about my credit card transaction. Who do I contact?

Send your question(s) in an e-mail to spcoach@jwtoups.com.

 

How do I launch learning content?

  1. Go to http://datainfoportal.com/corp/.
  2. Log in to your SafetyPerformance Coach.
  3. On the left-hand side of the center section, click on one of the entries under categories.
  4. Your learning content should be displayed on the main page.
  5. Click the learning content title beside the arrow icon you wish to take.

 

Where is the training material I purchased?

To access your training material: On the receipt page, click on the Start your course or Login link.
If the training material you purchased does not appear, please send an e-mail to spcoach@jwtoups.com.

 

When I click category under My Place, no learning content is listed. I know I'm supposed to have access to some training material. What's wrong?

If access to SafetyPerformance Coach was provided by your company, perhaps you need to contact your training administrator to ask them to give you access to training material. If you have purchased access to individual learning content and you cannot see any category, please send an e-mail to spcoach@jwtoups.com.

 

Why is your system telling me that the email address has already been used?

SafetyPerformance Coach uses email address as logon name to ensure account uniqueness which is important for certification courses. In cases when customers need to purchase multiple accounts using the same email address, you may use any logon name in place of email address information to register. And, once the new account has been created, you can logon and use 'Update Account' function to update your email address. The disadvantage is that you will not receive a confirmation email of your purchase to remind you of your logon ID, password. Of course, you can always contact us for help.

If you're not purchasing multiple accounts but receiving the same message, you might have created the account in the past and may use 'Already have an account' link on registration page to refresh your account information. If you forgot your password, you can use the 'Forgot your ID or password' link on the logon page to have your password emailed to you.

 

How do I update my email address?

  1. Go to http://datainfoportal.com/corp/.
  2. Log in to your SafetyPerformance Coach account.
  3. On the left-hand menu, click Update Account.
  4. Update your email information with the email address you want to use.

 

What are Assessments and Usage?

Assessments enable you to take proficiency tests for selected learning content before and after you take the training. Your scores in the tests are updated and stored centrally. Usage displayes the percentage of the course been accessed.

 

How do I access Assessments and Usage?

  1. Go to http://datainfoportal.com/corp/.
  2. Log in to your SafetyPerformance Coach.
  3. On the left-hand menu, click Progress.
  4. The training material you purchased should be displayed on the main page.

 

Today my browser seems slow when I'm accessing SafetyPerformance Coach training material. Is something wrong?

Like a highway during rush hour, Internet traffic sometimes slows down during hours of peak usage. So your connection to the Internet through your Internet service provider (through your modem, for example) may periodically slow down due to very heavy traffic. If traffic's bad, please be patient, things will get better.

 

My e-mail address has changed. How do I change the e-mail address I use to log in to SafetyPerformance Coach?

  1. Go to http://datainfoportal.com/corp/.
  2. Log in to SafetyPerformance Coach.
  3. On the left-hand side of the main page, click Update Account.
  4. To change it, simply type your new e-mail address.

 

I'd like to change the password I use to log in to SafetyPerformance Coach. How do I do that?

  1. Go to http://datainfoportal.com/corp/.
  2. Log in to SafetyPerformance Coach.
  3. On the left-hand side of the main page, click Update Account.
  4. Use the right side content, click on Password field.
  5. Complete the required fields to change your password in the Update Account. Remember, this will become your new SafetyPerformance Coach password.

 

Can I log into SafetyPerformance Coach from home if I have registered from my computer at work?

Yes. As long as you have Internet access and remember the login and password you used to register to SafetyPerformance Coach, you can access SafetyPerformance Coach from any location.

 

How do I check my learning content progress?

Check your learning content progress by clicking the Progress link on left navigation bar.

 

I believe I've found a mistake in some training material. Who should I report this to for correction?

Send an e-mail to spcoach@jwtoups.com.

 

I'd like to contact SafetyPerformance Coach with feedback suggesting some improvements. How do I do that?

On the left navigation bar, you will find a feedback link. From this page, you can fill up the form and submit question. At the bottom of most SafetyPerformance Coach pages, including this one, you will also find a Contact us link. Simply click that link to send us your comments or suggestions.

 

I received this error message: "Your account connection is interrupted because it is currently used by someone else. Please try to login again!" What's wrong?

In order to maintain the security of your SafetyPerformance Coach account, your account cannot be used by another user at the same time. To start a new session, simply close your browser, reopen it, go to http://datainfoportal.com/corp/, and click Login.

 

I need additional technical support. Where can I find it?

Send an e-mail to spcoach@jwtoups.com.

 

What are cookies?

A cookie is a message given to your web browser by a web server, and is stored on your system in a small text file. Web sites use cookies to recall user information, when you return to a web site that uses cookies, your browser sends information to the web server via the appropriate cookie file. The server can then present you with custom web pages, recall any preferences you have specified or even remember your login information in order to automatically log you into the site.

SafetyPerformance Coach uses cookies, if available, to cache user's identification and progress information. But, SafetyPerformance Coach is not a cookies dependent site.

 

How do I set my browser to accept cookies?

  • In Microsoft Internet Explorer 4.x, to accept cookies:
  1. Click Edit - Preferences.
  2. Select Advanced.
  3. Under the Security heading, find Cookies.
  4. Select Always accept cookies, or Prompt before accepting cookies.
  5. Click OK.
  • In Microsoft Internet Explorer 5.x, to accept cookies:
  1. Click Tools - Internet Options.
  2. Click Security.
  3. Click Custom Level.
  4. Scroll to the Cookies sections.
  5. Under the Allow cookies that are stored on your computer section, select Enable or Prompt.
  6. Under the Allow per-session cookies (not stored) section, select Enable or Prompt.
  7. Click OK.
  8. Click OK again.
  • In Netscape Navigator 4.x, to accept cookies:
  1. Click Edit - Preferences.
  2. Click Advanced.
  3. Select Accept all cookies or Accept only cookies that get sent back to the originating server.
  4. Click OK.

 

How do I clear my browser's cache?

  • In Windows:
  1. Click the Start button and choose Control Panel.
  2. Double click the Internet Options icon.
  3. Click the General tab.
  4. Click the Delete Files button in the Temporary Internet Files section.
  5. Check the Delete all offline content box and click OK.
  6. Click OK again.
  7. Close and reopen the browser.

 
  • In Netscape Navigator 3.x, to clear the cache:
  1. Click the Options menu and choose Network Preferences.
  2. Click the Cache tab.
  3. Click Clear Memory Cache now.
  4. Click Clear Disk Cache now.
  5. Click OK.
  6. Close and reopen the browser.

 
  • In Netscape Navigator 4.x, to clear the cache:
  1. Click the Edit menu and choose Preferences.
  2. Click Advanced (last item in the left-hand column).
  3. Click Cache.
  4. Click Clear Memory Cache now.
  5. Click Clear Disk Cache now.
  6. Click OK.
  7. Close and reopen the browser.

 
  • In Microsoft Internet Explorer 3.x, to clear the cache:
  1. Click the View menu and choose Options.
  2. Click the Advanced tab.
  3. Click the Settings button in the Temporary Internet Files section.
  4. Click Empty Folders.
  5. Click OK.
  6. Close and reopen the browser.

 
  • In Microsoft Internet Explorer 4.x, to clear the cache:
  1. Click the View menu and choose Internet Options.
  2. Click the General tab.
  3. Click the Delete Files button in the Temporary Internet Files section.
  4. Check the Delete all offline content box and click OK.
  5. Click OK again.
  6. Close and reopen the browser.

 
  • In Microsoft Internet Explorer 5.x, to clear the cache:
  1. Click the Tools menu and choose Internet Options.
  2. Click the General tab.
  3. Click the Delete Files button in the Temporary Internet Files section.
  4. Check 'Delete all offline content' box and Click OK.
  5. Click OK again.
  6. Close and reopen the browser.
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